Returns policy

CAN I RETURN OR EXCHANGE MY PRODUCTS?

Change of mind returns

If you change your mind about your purchase, we will offer you a refund provided that:

• the refund request is made within 30 days of purchase; and
• you are able to provide a copy of your order number, invoice or other form of proof of purchase; and
• the product is unused, intact and in its original packaging; and

·         you pay the return delivery cost; and

·         the item is not subject to exclusions below.

Excluded Change of Mind Items

Change of mind returns will not apply to the following items:

• coffee beans
• sale or clearance items
• gift vouchers

WHAT HAPPENS TO MY RETURN WHEN IT REACHES DOTBOT?

Once we receive your return items, we will inspect and process your products within 7 days. We will then send you an email confirming your exchange or refund. Refunds for credit card payments will be refunded to the credit card used to purchase your order. Please allow up to 10 business days for the refund to show in your account due to bank processing time. Cash refunds are not provided. In the unlikely event that you do not receive an email from us within 10 days of you posting your order back to us, please contact us and we will help you to find it. Please quote your tracking number for this parcel if available.

WHAT IS THE PROCESS FOR REFUNDS?

If for any reason you would like to return your product to us please follow the simple steps below:

1. Contact us to request a return number. Our contact details is
   Email: customerservice@dotbot.com.au
2. Customers requesting a change of mind return will be required to pay any return postage costs.
3. Pack all items with your Tax Invoice in a secure satchel/carton or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel for protection or their return may be refused.
4. Send your item to the return address provided. Please ensure that your returns authorisation number is clearly displayed on the return packaging.